Order Processing

Orders placed Monday through Friday between 8:00 a.m. and 4:00 p.m. Mountain Time are typically processed and shipped within 2 business days after order confirmation. Orders placed outside these hours, on weekends, or on holidays will begin processing on the next business day.

Shipping Methods and Carriers

We ship orders using ground and other parcel services through UPS as our primary carrier. We reserve the right, at our sole discretion, to ship orders via any carrier or service we deem appropriate, including but not limited to UPS, USPS, FedEx, DHL, regional carriers, or local delivery services.

The specific carrier, service level, and routing used for your shipment may vary based on destination, package size and weight, service availability, and other operational considerations. Estimated delivery timeframes shown at checkout are estimates only and are not guaranteed delivery dates.

Flat‑Rate Shipping Structure

We use a flat‑rate shipping model to provide clear and predictable shipping charges. Shipping costs at checkout are calculated using an internal formula based on the average cost of our shipping methods across the United States. This formula includes a flat fee per order and a fixed fee per item, which insures accuracy of charged shipping cost to the carrier fees. 

All applicable shipping charges will be displayed at checkout before you complete your purchase.

Shipping Locations and Restrictions

We currently ship to addresses within the United States, subject to carrier serviceability and applicable laws and regulations. We may restrict shipping for certain products or to specific locations, and those restrictions will be communicated at checkout or on relevant product pages when possible.

We may be unable to ship to P.O. Boxes for certain orders, oversized items, or shipments requiring specific handling. In such cases, a physical street address may be required.

Local Pickup

In addition to shipping, we may offer local pickup for eligible orders. When available, the pickup option, location, and available pickup windows will be shown at checkout or on a dedicated page on our website. Customers are responsible for picking up orders within the stated time frame and following any identification or order‑number requirements provided in their confirmation email.

Order Confirmation and Tracking

After you place an order, you will receive an order confirmation email containing your order or confirmation number and a summary of your purchase. Once your order ships, we will provide shipping and/or tracking information when available so you can follow the progress of your shipment.

Please use your order or confirmation number in any communication with us regarding your order.

Shipping Costs and Promotions

Shipping costs are paid by the customer and will be clearly displayed at checkout prior to payment. From time to time, we may offer shipping promotions, such as discounted or free shipping on qualifying orders. Any such promotions will be subject to the terms stated in the promotional details, which may include order minimums, product exclusions, or time limitations.

All Sales Final; Quality Issues and Damage

All sales are final. We do not accept returns or exchanges except in cases of quality issues or damage as described in this section.

If you believe your order is defective, damaged in transit, or otherwise does not meet our quality standards, you must contact us within 7 days of delivery. Please include your order or confirmation number, clear photos of the product and packaging showing the issue, and a detailed description of the problem. After reviewing your claim, we may, at our discretion, offer a replacement or store credit. Cash refunds are generally not provided.

We may ask you to retain the damaged items and original packaging for inspection by us or the carrier.

Cancellations

Customers may request cancellation of an order within 24 hours of placing it, provided the order has not already entered the fulfillment or shipping process. If the order has already been packed, handed to a carrier, or otherwise processed for shipment, cancellation may not be possible. To request cancellation, please contact us as soon as possible and include your order or confirmation number.

Delays, Lost, or Misdelivered Packages

Once a package has been accepted by a carrier, transit times and delivery are outside our direct control. Weather, carrier delays, high‑volume periods, and other factors may affect delivery. We are not responsible for delays caused by carriers or events outside our control.

If tracking shows your package as delivered but you have not received it, please first check with household members, neighbors, or building management and then contact the carrier directly using your tracking number. We will assist you in working with the carrier when possible, but we are not liable for packages that are lost, stolen, or misdelivered after the carrier marks them as delivered.

Health and Safety Disclaimer (Fulfillment‑Related)

Products purchased from us are not intended to diagnose, treat, cure, or prevent any disease. Individuals who are pregnant, nursing, have a medical condition, or take medications should consult a qualified healthcare professional before consuming our products. Customers are responsible for following all product instructions, storage guidelines, and usage recommendations provided on labels or our website.

Changes to This Shipping Policy

We may update or modify this Shipping Policy from time to time to reflect changes in our practices, carriers, pricing, or applicable laws. Any updates will be posted on this page with a revised “Last updated” date. Your continued use of our website and services after such changes constitutes your acceptance of the updated policy